Ratcliffe builds on Burke's theory of identification. Ratcliffe's theory of rhetoric listening is listening to a person's ideas and opinions and not being closed off. By applying rhetoric listening you are applying this to your everyday life. You open yourself up to new ideas, knowledge, opinions and thoughts.
Burke's theory of identification is the speaker uses persuasion towards the audience. Ratcliffe is expanding on these ideas. By listening to a speaker, you can be persuaded but you can also come to see the opinions and thoughts of others. You can get a new idea or knowledge or grow wisdom through the speaker. She believes in the growth in knowledge, ideas, opinions and understanding if you listen and listening can lead to persuasion.
"Instead, understanding means listening to discourse not for intent but with intent, with the intent to understand not just the claims, not just the cultural logics within which the claims function, but the rhetoric negotiations of understanding as well. To clarify this process of understanding, we might best invert the term and define understanding as standing under- consciously standing under discourse that surround us and others, while consciously acknowledging all our particular and fluid standpoints." (Pg 15) Ratcliffe tells us to understand and listen to all viewpoints and that is rhetoric listening, listening to all viewpoints and not just falling into persuasion.
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